Online Service Portal for Industrial Trucks –
Maximum transparency through data-driven maintenance
The life cycle of Genkinger industrial trucks is up to 30 years and more. During this time, we offer our customers all service offerings and are now going one step further: Genkinger industrial trucks including digital life cycle files in the new Online Service Portal.
Digital Life Cycle File
All vehicle data immediatelyat hand
The Online Service Portal offers all our customers the opportunity to clean up the master data of their existing equipment and/or to start with the digital life cycle file as a “central knowledge base” for new industrial trucks right from the beginning. You can easily submit your service request to Genkinger via the portal. All relevant data is available here, so you will receive a solution from our service team very promptly via the central ticket management system.
Service assignments are optimally prepared, implemented even faster, and centrally documented without detours.
Digital 360° view:
- Clean Master Data
- Current Vehicle Locations
- Digital Spare Parts Lists
- Operating Manuals
- Interactive Checklist
- Integrated Inspection Log
- Status of Service Requests
- Ongoing Service Agreements
- Next Maintenance Dates
- and much more
Note: The new Genkinger Service Portal fulfills the structuring principles of life cycle files according to DIN 77005-1:2018-09.
Customer Login + QR Codes
Access – from anywhere and on-site
To access your company-specific online platform, you will receive a secure web address and your access data from the Genkinger service team. You can retrieve all information about your Genkinger industrial trucks with any internet-enabled device.
For even faster access to device-specific history, we equip all new vehicles with QR codes as standard. For Genkinger vehicles already in use, you can request a QR code retrospectively. Employees or service technicians scan the QR code sticker with a smartphone or tablet. All data for this device is immediately available.
Proactive instead of Reactive
Intelligent Planning
Based on the complete history and continuous documentation of a vehicle, malfunctions and wear become more transparent. Failures and associated costs are avoidable. Service assignments are more predictable.
- Spare parts are available in time, so vehicles remain in operation.
- The life cycle can be extended, as maintenance is based on actual operating hours, load, and wear levels.
- New application requirements can be centrally noted, which can serve as a basis for modifications to the vehicle.
- Maintenance is relieved by leaner vehicle management.
Good Reasons for the Genkinger Online Service Portal
During a vehicle’s life, a lot of data accumulates that doesn’t always make it into the file folder. Instead of long searches, the data is immediately accessible from anywhere via the Online Service Portal.
Current and complete information is a prerequisite for efficient work on industrial trucks as well as a solid and comfortable basis for audits and investment decisions.
The portal’s user interface is so clearly designed that you can get started immediately. Our service team will be happy to instruct you on how to directly use all practical functions.
The Service Portal meets high security standards to protect your data: certified data centers according to ISO/IEC 27001, C5 standards, password change cycles, two-factor authentication.
For Genkinger customers, the Online Service Portal is free of charge!
To request your access data, please write to our service team.
Service Digitized
Genkinger uses remberg XRM
Support, Repair, and Spare Parts
Service
For maximum availability and operational safety, as well as the value retention of your Genkinger industrial trucks, we offer you extensive service offerings. And that anytime, worldwide.