EXCELLENT SERVICE YOU CAN RELY ON –
Reliable support, repairs and spare parts
For maximum availability and occupational safety as well as value retention of your Genkinger industrial trucks, we offer comprehensive service solutions.
And anytime, anywhere in the world.
Competent and sustainable
Customer service
From the time of installation and commissioning, we provide all services for your Genkinger industrial trucks relating to UVV inspection, inspection, maintenance and repair. For the entire service life of the machine.
Organized, coordinated and supported centrally from Münsingen, our service team manages all on-site assignments carried out by our qualified service technicians, fitters and authorized service partners. Our back-office team and field service are in constant communication and, when required, in close contact with our development engineers.
- Installation
- Commissioning
- UVV inspection
- Inspection
- Maintenance
- Repair
Tip: Combine the UVV inspection with an inspection or maintenance service. This not only saves additional travel, but also minimizes foreseeable disruptions through preventive maintenance.
Take advantage of the option of a complete overhaul, a partial retrofit (e.g., radio remote control) or an extensive retrofit. Also in the interest of sustainability.
The electrics of Genkinger’s robust industrial trucks are brought up to the latest standard. In our workshop in Münsingen, the vehicles can also be modified for changing requirements and ergonomically optimized.
The advantage: Within a very short time, the unit is back in operation for you—almost like new. The EC Declaration of Conformity remains valid.
On schedule and tested
Spare parts
Genkinger guarantees high spare parts availability for almost all of our industrial trucks. All genuine spare parts are quality-tested and processed within our quality management system certified to DIN EN ISO 9001:2015.
Our range of spare parts and accessories is continuously optimized by our internal quality management.
- OEM spare parts
- Spare parts packages
- Retrofits/retrofit
- Complete overhauls/ refurbishing
- Accessories
Interactive or autonomous
Technical support
Your service contacts are available to you personally by phone or email. If required, we provide remote support via TeamViewer.
In addition, you have access to digital self-service tools at any time or helpful information on our online service portal.
Would you like to train your operating or maintenance staff? – You can choose from on-site group seminars, team training on the vehicles, or webinars.
We tailor all our training measures to your individual requirements and coordinate them closely with you. Training can take place at our headquarters in Münsingen, at your site, or online.
- Online service portal
- Telephone consultation
- Email support
- Remote service
- Training/courses
- Webinars
Transparent and tailored to your needs
Service agreements
Foreseeable disruptions can be avoided through preventive maintenance as part of a service agreement with Genkinger.
We provide honest and transparent advice on the service agreement that makes the most sense for the usage intensity of your Genkinger equipment and your on-site situation.
Maintenance intervals vary from at least annually to every 1,000 operating hours. We carry out the UVV inspection once a year in accordance with the statutory accident prevention regulation (DGUV Regulation 68).
UVV inspection, inspection and maintenance work (excl. materials)
incl. UVV inspection, inspection and preventive maintenance, customized spare parts packages, possibly loan units or rental units
UVV inspection, inspection and preventive maintenance, all repair work, variable spare parts packages